The Packing Cubes are an optional tool to pack the Pull Up suitcase more systematically and efficiently. They are not strictly necessary, but we recommend their use. The Packing Cubes prevent the suitcase from becoming overstuffed.

The serial number is located in the outer compartment of the suitcase.

"The size regulations for luggage vary by airline. Currently, we are not aware of any issues with the Pull Up suitcase as checked baggage when traveling."

Our manufacturer has conducted several quality assurance tests. The suitcase was loaded with 30 kg of luggage and tested in a centrifuge to simulate the requirements of a frequent flyer. The telescopic rods and carrying handles were tested for tensile strength. The TSA lock, zippers, and mechanisms for opening the suitcase were tested 200 times. Additionally, a drop test was conducted, where wheels and corners were dropped from a height of 1 m.

The pull-up function for folding the suitcase has a certain base weight. The extendable trolley rods are made of ultra-light aluminum. Throughout the entire development process, care was taken to use high-quality and lightweight materials. However, with an empty weight of 8.6 kg, the Pull Up suitcase is no heavier than conventional suitcases of this size.

The suitcase is produced by a Chinese manufacturer that has been manufacturing for other high-quality suitcase brands for many years. The unique components for the production of our suitcase were developed and implemented in close collaboration with the manufacturer. Care was taken to adhere to ethical standards in production and occupational safety.

If you cannot find the manual for your Pull Up suitcase, you can download it here.

Use only water to clean the Pull Up case, or - in case of heavy soiling - water with mild, non-abrasive cleaning agents. Too aggressive cleaning agents can damage the material.

Your Pull Up suitcase is sewn with waterproof nylon. This ensures water resistance. However, the suitcase is not completely waterproof (e.g., when submerged in water).

Do not wash the suitcase inserts and packing cubes in the washing machine. If they are dirty, it is best to clean the packing cubes by hand with a mild and non-abrasive detergent.

The code for the lock is factory set to 0-0-0. You can change this code and set your own combination for the TSA lock.
Steps to change the code:

• Set the combination to 0-0-0 when first configuring. (If you want to change it later, you must use the previously set combination.)
• Press the button in with a pen. The button will remain pressed automatically.
• Set your desired code.
• To unlock, pull the TSA lock switch up or down to confirm the new code.

'Your chosen combination is now set and active. Please note the new code carefully, as the TSA lock can only be opened with the code you have set.'

Only TSA employees at the airport have a key for the TSA lock. This allows them to open your suitcase for customs inspection without damaging the lock. You can only open the lock with the number combination you set.

If the lock of your Pull Up suitcase is defective, please contact us. Our contact details can be found here: info@pullupcase.comShipping & Payment

Yes, we have three warehouses worldwide that allow us to offer cost-effective shipping to all EU countries, the USA, Canada, Mexico, China, Hong Kong, and Singapore. Customers in these countries do not have to pay any additional fees such as customs duties, VAT, or other taxes – we take care of that for you. Customers from other countries may have to pay additional fees depending on their country's import regulations.

Shipping costs depend on your country. For the mentioned countries, the shipping costs correspond to the usual standards for a package of this size. Please provide us with your country and postal code, and we will inform you about the exact shipping costs.

"We ship to all countries served by DPD."

In general, you cannot change the order options. However, you can send us an email at info@pullupcase.com with your order number and the desired changes.

You can change your delivery address within 24 hours before the start of shipping. Please send us an email at info@pullupcase.com with your order number and the new delivery address. We will contact you to confirm the change.

The shipping confirmation contains your personal tracking number. With this code, you can track the status of your order on the shipping service provider's website.

We accept Visa, Mastercard, American Express, PayPal, PayPal Express, Google Pay, and Apple Pay. Note: For credit card payments, your account will be charged immediately after the order.

If your suitcase arrives damaged, please contact us. We will find a solution. Please include a photo of the damaged suitcase and your order number in the email and send it to info@pullupcase.com.

Yes, you can return the Pull Up suitcase within 14 days of receipt.

Yes, the Pull Up suitcase has the following warranty:

• 2 years warranty from the date of invoice.
• The warranty covers any technical manufacturing defects.
• The warranty is void if the suitcase is not used according to the user manual.

"To simplify future warranty claims, please send the serial number (located in the outer compartment of the case) to info@pullupcase.com."

The repair duration depends on the type of damage. Contact our support, and we will find a solution. Email: info@pullupcase.com

Refunds are processed within 10 days. It takes 1-2 days for the refund to be transferred to your account. Your bank may require additional time to process the transfer. You will receive an email notification as soon as we have processed your return and issued the refund using the same payment method you used.

If you would like to return your order, please send an email with your order number to info@pullupcase.com.